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It’s best to remove items, especially heavy or fragile belongings, to prevent damage during transit. Light clothing in drawers is usually fine, but we recommend discussing it with our team.

Absolutely! We handle fragile, antique, and high-value items with extra care. We use protective wrapping, padding, and secure loading techniques to keep them safe.

We are flexible and accommodate delays in key collection.

Our team can work beyond office hours to fit your schedule.

Yes, we offer secure, short-term and long-term storage options if there’s a delay in your move-in date. Let us know in advance, and we’ll arrange a storage plan that suits you.

We understand that unexpected situations arise. If you need a same-day or urgent move, call us as soon as possible, and we’ll do our best to accommodate your request.

Yes, but plants can be fragile. We recommend placing them in ventilated boxes and avoiding watering them just before the move to prevent leaks. Give us a call and we can guide you through the prep process.

We recommend defrosting your fridge/freezer 24 hours before the move, draining washing machines, and disconnecting gas appliances in advance. Our team can assist with disconnecting and reconnecting certain appliances. You can also download our free moving guide.

We provide clear payment timelines to help you plan.

We recommend booking as early as possible, especially during peak moving seasons. Ideally, 2-4 weeks in advance ensures availability, but we also accommodate last-minute moves whenever possible.

Yes! We offer high-quality boxes, bubble wrap, tape, and packing paper. If you prefer, our team can handle the entire packing process to save you time and protect your belongings.

Yes, all items we transport are covered by comprehensive insurance for damage or loss. We also recommend discussing additional insurance for valuable or fragile items.

The duration depends on factors like the size of your home, distance, and access issues (e.g., stairs or narrow hallways). Most local moves take a few hours to a full day, while long-distance moves may take longer.

Yes! We can dismantle large furniture (beds, wardrobes, dining tables) and reassemble them at your new home for a hassle-free move. We always bring tools for any unexpected dismantling.